FAQ

Unfortunately not, we are an online store. However it is very easy and safe to order our products online. You can also contact us at support@smartnlock.com

All our products are 100% genuine. We’re pleased to offer 7 day money-back guaranteed from the purchase date. All our products also include a first 3 months warranty.

​All orders will be processed within one business day. Within Singapore 1-2 business days Standard International Shipping: - Within South East Asia Countries 6-9 business days - Rest of the World 9-14 business days Express International 5-9 business days, depending on your country. ​ Where in rare cases where shipping delay had occur during your shipment, typically caused by international customs process, shipping can be extended up to 4-6 weeks. Typically when it comes to International shipping, tracking for the international shipment will be provided first before the local postal's tracking. Please note, every customer is subject to their own countries custom duty charges if applicable. For any questions regarding this, please contact our support team at support@smartnlock.com

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us.

If you entered the wrong information for your order, please contact us at support@smartnlock.com as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.