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Shipping & Returns

Shipping Policy

All orders will be processed within one business day.

 

Within Singapore 1-2 business days
Standard International Shipping

Within South East Asia Countries 6-9 business days

Rest of the World 9-14 business days 

Express International 5-9 business daysdepending on your country.

Where in rare cases where shipping delay had occur during your shipment, typically caused by international customs process, shipping can be extended up to 4-6 weeks. Typically when it comes to International shipping, tracking for the international shipment will be provided first before the local postal's tracking. Please note, every customer is subject to their own countries custom duty charges if applicable.

 

For any questions regarding this, please contact our support team at support@smartnlock.com

Return & Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@smartnlock.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@smartnlock.com.

1) Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2) Exceptions / Non-Returnable Items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

3) Exchanges
 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

4) Refunds
 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (around 2-3 weeks) for your bank or credit card company to process and post the refund too.

 

Thank you for choosing SmartnLock™

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